Blactrium Privacy Policy

Last updated: 23rd February 2026

Blactrium (“Blactrium”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and share your personal data when you use the Blactrium mobile application and related services (the “App”).

Blactrium operates as a UK-based platform and processes data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Blactrium is the data controller for personal data collected through the App, except where business sellers independently process customer data (see Section 10).

2. The Information We Collect

2.1 Information You Provide Directly

When you create an account or operate a storefront, we may collect:

Full name
Email address
Username
Profile photo
Business name and description
Business address and contact details
VAT number (if applicable)
Bank or payout details (via payment processor)
Customer service contact details
Identity verification information (if required)

2.2 Transaction Information (Marketplace Feature)

When purchases are made through the App, we collect:

Order details
Product or service purchased
Transaction amount
Date and time
Buyer and seller identifiers
Shipping address (if applicable)
Refund and dispute history

Blactrium does not store full card details. Payments are processed by third-party providers.

2.3 Payment Information

Payments are handled by secure third-party payment processors (e.g., Stripe or equivalent).

We may receive:

Transaction confirmations
Payout status
Limited payment metadata

We do not store complete card numbers.

2.4 User-Generated Content

We collect:

Reviews
Ratings
Photos
Comments
Messages sent via the App
Business listings

2.5 Automatically Collected Data

When you use the App, we may collect:

Device type
Operating system
IP address
Log data
App usage analytics
Crash reports
Approximate location (if enabled)

3. Lawful Bases for Processing (UK GDPR)

We process personal data under the following lawful bases:

Contractual necessity – to provide the App and marketplace services
Legal obligation – for tax, fraud prevention, and regulatory compliance
Legitimate interests – to improve platform security, prevent abuse, and analyse usage
Consent – for optional features (e.g., location services, marketing emails)

4. How We Use Your Data

We use your information to:

Create and manage accounts
Operate storefront functionality
Process transactions
Facilitate buyer–seller interactions
Provide customer support
Detect and prevent fraud
Comply with tax and regulatory requirements
Improve App functionality
Communicate updates and service notices
Enforce our Terms & Conditions

We do not sell personal data.

5. How We Share Information

5.1 With Other Users

Public information includes:

Username
Profile photo
Reviews
Business details
Storefront listings

Buyers and sellers will see necessary order details to complete transactions.

5.2 With Service Providers

We share data with trusted providers including:

Cloud hosting services
Payment processors
Analytics providers
Identity verification providers
Fraud prevention services
Email communication services

All processors operate under contractual data protection agreements.

5.3 With Sellers (Marketplace Context)

When a purchase is made, the Seller receives:

Buyer name
Shipping address (if required)
Order details
Contact email (if required for fulfilment)

Sellers are independent data controllers for customer data they receive and must comply with UK GDPR.

Blactrium is not responsible for a Seller’s independent data practices.

5.4 Legal Disclosure

We may disclose personal data if required:

By court order
To law enforcement
To comply with regulatory obligations
To protect user safety or platform integrity

5.5 Business Transfers

If Blactrium is acquired, merged, or sells assets, personal data may transfer to the new entity under the same privacy protections.

6. International Data Transfers

Your data may be processed outside the UK.

Where this occurs, we ensure appropriate safeguards, including:

UK-approved Standard Contractual Clauses
Adequacy regulations
Contractual data protection commitments

7. Data Retention

We retain personal data only as long as necessary for:

Account management
Legal compliance (e.g., tax record retention)
Fraud monitoring
Dispute resolution

Inactive accounts may be deleted after a defined period (e.g., 24 months), subject to legal retention requirements.

8. Security Measures

We implement:

Encrypted data transmission (HTTPS/TLS)
Access controls
Secure hosting environments
Regular security monitoring
Role-based internal access

However, no digital system is completely secure.

9. Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal data
Correct inaccurate data
Request erasure
Restrict processing
Object to processing
Data portability
Withdraw consent

Requests may be submitted to support@blactrium.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Marketplace Role Clarification

Blactrium is:

A data controller for platform-level data
Not responsible for Seller-controlled data once shared for order fulfilment

Sellers act as independent data controllers for:

Customer communications
Shipping processes
Refund processing
After-sales services

Customers should contact Sellers directly regarding how they process data.

11. Children’s Data

Blactrium is not intended for individuals under 16.

We do not knowingly collect children’s personal data. If discovered, it will be deleted.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Material changes will be notified via:

In-app notice
Email
Updated “Last Updated” date

Continued use of the App constitutes acceptance.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact via the contact link above.