top of page

Blactrium App – Terms and Conditions

​

Last updated: 23rd February 2026

 

Welcome to Blactrium ("Blactrium", "we", "us", "our"). These Terms and Conditions ("Terms") govern your use of the Blactrium mobile application and related services (the "App" or "Service").

 

1. Acceptance of Terms

By accessing, downloading, or using Blactrium, you agree to be bound by these Terms and all applicable laws. If you do not agree, please do not use the App.

 

2. About Blactrium

Blactrium is a community-driven digital platform that enables:

​

  • Black professionals to create profiles

  • Businesses to showcase services

  • Users to leave reviews

  • Certain business users to operate a digital storefront and sell products or services through the App

 

Blactrium operates as a technology platform and marketplace facilitator only.

 

Blactrium:

  • Is not the seller of goods or services listed by businesses

  • Does not act as agent (unless explicitly stated)

  • Does not guarantee the quality, legality, safety, or delivery of products or services

 

Contracts for the sale of goods or services are formed directly between the buyer and the business owner (Seller).

 

3. Eligibility

You must:

  • Be at least 18 years old to create a business storefront

  • Be at least 16 years old to use the App generally

  • Have legal capacity to enter into binding agreements

  • Provide accurate, current information

We may require identity verification for business accounts.

 

4. User Accounts

You are responsible for:

  • Maintaining account confidentiality

  • All activity under your login

  • Promptly notifying us of unauthorised use

We reserve the right to suspend or terminate accounts for:

  • Breach of these Terms

  • Fraudulent, misleading, illegal or harmful conduct

  • Repeated complaints or verified misconduct

 

5. Business Storefronts and Seller Responsibilities

You are solely responsible for:

  • The accuracy of product listings

  • Pricing and VAT compliance

  • Product descriptions and images

  • Legal compliance (including UK consumer protection laws)

  • Fulfilment, delivery, and shipping

  • Refunds and returns

  • Customer service

  • Handling disputes directly with customers

You confirm that:

  • You have the legal right to sell listed products or services

  • Your goods comply with UK safety and regulatory standards

  • You will comply with the Consumer Rights Act 2015 and distance selling regulations

Blactrium does not pre-screen or verify products and is not responsible for defective goods or service failures.

 

6. Payments and Fees

1. Platform Fees (Paid to Blactrium)

All subscription fees, listing fees, promotional fees, and transaction fees paid to Blactrium are non-refundable, except where required by law.

In exceptional circumstances, Blactrium may issue a discretionary goodwill refund at its sole discretion.

Such decisions:

  • Are made on a case-by-case basis

  • Do not create precedent

  • Do not establish entitlement to future refunds

Statutory consumer rights remain unaffected.

2. Buyer–Seller Refunds (Marketplace Transactions)

Blactrium is not the seller of goods or services listed on the platform.

Refunds for products or services purchased through a Seller’s storefront must be handled directly between the Buyer and the Seller.

Sellers are responsible for:

  • Setting their own refund policy

  • Complying with the Consumer Rights Act 2015

  • Processing refunds where legally required

Blactrium is not responsible for issuing refunds on behalf of Sellers.

However, Blactrium reserves the right to suspend Sellers who fail to comply with applicable consumer protection laws.

 

7. Buyer Responsibilities

Buyers agree that:

  • They are entering into a direct contract with the Seller

  • Blactrium is not responsible for product quality, delivery failures, or disputes

  • Refund requests must be directed to the Seller

Blactrium may assist in dispute facilitation but is not obligated to mediate or enforce outcomes.

 

8. Reviews and Ratings

Reviews must:

  • Reflect genuine experiences

  • Not be defamatory, discriminatory, or abusive

  • Not contain false claims

Blactrium reserves full moderation rights and may remove content at its discretion.

We do not guarantee the fairness or accuracy of reviews.

 

9. Acceptable Use

You must not:

  • Use the App for unlawful purposes

  • Sell prohibited or illegal goods

  • Post misleading or deceptive listings

  • Harass or discriminate against other users

  • Attempt to exploit technical vulnerabilities

  • Copy, scrape, or reverse-engineer the App

We reserve the right to remove content or suspend accounts without notice.

 

10. Prohibited Products and Services

Sellers may not list:

  • Illegal goods

  • Weapons

  • Counterfeit products

  • Regulated pharmaceuticals

  • Adult content

  • Financial schemes or investment products without proper FCA authorisation

We may remove listings at our discretion.

 

11. Intellectual Property

Your Content

You retain ownership of content you upload.
You grant Blactrium a worldwide, non-exclusive, royalty-free licence to display and promote it within the App and marketing materials.

​

Blactrium IP

All platform branding, software, and design are owned by Blactrium and may not be copied or reused without written consent.

 

12. Limitation of Liability

To the fullest extent permitted by law:

Blactrium is not liable for:

  • Loss arising from buyer–seller disputes

  • Defective goods or service failures

  • Loss of profits or business interruption

  • Data loss

  • Platform downtime

  • Indirect or consequential damages

Nothing excludes liability for death or personal injury caused by negligence where prohibited by law.

Total liability is limited to the amount paid to Blactrium in the preceding 12 months.

 

13. Indemnity

You agree to indemnify and hold Blactrium harmless from claims, losses, liabilities, and legal costs arising from:

  • Your products or services

  • Your breach of these Terms

  • Regulatory violations

  • Customer claims related to your storefront

​​

14. Suspension and Termination

We may suspend or terminate accounts if:

  • You breach these Terms

  • We receive verified complaints

  • Fraud is suspected

  • Required by law

  • The platform is discontinued

Outstanding fees remain payable.

​

15. Privacy and Data Protection

Your use of the App is subject to our Privacy Policy.

Sellers are independent data controllers in respect of customer data they receive and must comply with UK GDPR.

​

16. Changes to the Service or Terms

We may modify:

  • The App

  • Fees

  • Features

  • These Terms

Continued use constitutes acceptance of changes.

​

17. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

​

18. Contact Us

For questions or concerns about these Terms, please contact us via the 'Contact Us' links on the app.

 

Thank you for using Blactrium and supporting a community-first space for Black professionals and businesses.

bottom of page